Free customer service, hospitality workshop May 1
The Fairfield Convention & Visitors Bureau, in partnership with Iowa State University Extension and Outreach will present a free interactive hospitality and customer service workshop from 7-9 p.m. May 1 at the Fairfield Arts & Convention Center.
The workshop will provide targeted strategies for Fairfield businesses, community leaders and attractions for effective customer service. Participants will refine the skills to provide visitors and customers with consistent, welcoming interactions, positive customer communication and community information that creates Fairfield and Jefferson County ambassadors who better relate to today’s consumer.
“The tourism industry is a competitive market that continues to undergo a shift,” said Rustin Lippincott, director of the Fairfield Convention & Visitors Bureau. “Consumer interests are changing and the appetite for local food, local attractions, culture and connection to the lifestyles of local people continue to increase, putting communities like Fairfield in the spotlight, bringing the value of customer service even more into focus.”
The program will reinforce skills important to creating positive impressions throughout the community. Attendees will gain targeted strategies and tools that can be immediately deployed by business owners, employees and volunteers, strengthening tourism and quality of life ambassadors.
“Tourism is vital to the economic development of Fairfield, employing 370 in the industry and generating $340,000 to the economy,” said Lippincott. “The $40.39 million tourism industry in Jefferson County doesn’t happen by accident and is directly impacted by the impressions of today’s visitors. Tourism is the first date for a visitor and that first date could easily turn into a new resident, so it’s important we are mindful the importance of impression touch points throughout our community and the impact everyone has.”
The bureau’s interactive hospitality and customer service training workshop is free, open to the public and recommended for employees and business owners in retail, food, beverage and front line service, hospitality and entertainment.
Registration is not required, but appreciated. Contact 472-2828 or email firstname.lastname@example.org to register.
The training opportunity is made possible through support from the Eastern Iowa Tourism Association and the Iowa Tourism Office at the Iowa Economic Development Authority.