Fairfield Ledger
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Neighbors Growing Together | Dec 18, 2014

Social Security office hours changing

Nov 08, 2012

OTTUMWA — The Ottumwa Social Security office will be changing its hours.

Beginning Nov. 19, the office will be open to the public from 9 am.. to 3 p.m. Monday through Friday – a reduction of 30 minutes each weekday.

In addition, beginning Jan. 2, the office will close to the public at noon every Wednesday.

While agency employees will continue to work their regular hours, this shorter public window will allow them to complete face-to-face interviews and process claims work without incurring the cost of overtime. The significantly reduced funding provided by Congress under the continuing resolution for the first six months of the fiscal year makes it impossible for the agency to provide the overtime needed to handle service to the public as it has done in the past.

In addition, on Nov. 23, the day after Thanksgiving, all Social Security field offices will be closed to the public. As they did last year, employees working Nov. 23 will focus on reducing backlogged workloads.

Most Social Security services do not require a visit to a local office. Many services, including applying for retirement, disability or Medicare benefits, signing up for direct deposit, replacing a Medicare card, obtaining a proof of income letter or providing a change of address or telephone number are available at www.socialsecurity.gov or 800-772-1213. People who are deaf or hard of hearing can call the TTY number 800-325-0778.

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