Winter home heating service protection will be ending April 1
The Iowa Utilities Board reminds Iowa customers they could be subject to electric or natural gas service disconnection for unpaid bills on April 2 unless payment arrangements are made with their local utility.
It is vital customers who cannot pay their energy utility bills contact their local utility for help in avoiding potential service disconnection.
Customers certified for the Low Income Home Energy Assistance Program and Home Weatherization Program are protected from energy service disconnection during Iowa’s annual winter disconnection moratorium Nov. 1 through April 1, but could be disconnected for nonpayment beginning April 2.
A winter with several extreme cold spells has resulted in higher heating costs and near-record levels of past-due utility bill debt for residential customers. Iowans unable to pay their utility bills will need to work with local utilities and Community Action Agencies to avoid disconnections.
LIHEAP funds are limited, but applications are still being accepted on a first-come, first-served basis by Iowa’s CAAs through April 30.
All customers, including those not qualifying for LIHEAP or weatherization assistance, may be eligible to enter into a payment agreement with their utilities to pay debt over time and to maintain service.
Customers having difficulty paying their utility bills should first contact their local utility provider to discuss payment options. The Iowa Utilities Board Customer Service staff will assist customers with issues not resolved directly with their utility. For service, call 877-565-4450.